Rethink how you interact with your environment, so as to offer new customer experiences within open ecosystems
The middle-market entity of a major BtoB service company wished to take its product offering forward and propose a new customer experience by developing a digital services platform.
We helped it redesign its service catalog and pricing model so as to incorporate the standards associated with "on demand", taking customer expectations as the starting point. We also helped with the operational implementation of the platform.
As this project marked a major cultural change within the company, we also provided support to the client's marketing teams and their internal contacts.
Transform yourself, so that your internal capabilities support your customer promise
Seeking to enhance the performance of its business functions by utilizing data and developing an agile culture, our client decided to merge several entities so as to create an organization dedicated to data.
We helped it define the new entity's mission and organize it, put in place teams (Squads) operating in agile mode, give them coaching by a scrum master, and adapt the methods of operating with the other entities, in order to take on board the need for agility and responsiveness.
Develop the information systems' architecture so as to implement a digital architecture able to generate the desired value
As a minimum, customer data is the key element of the new digital platform. It must:
The enterprise, backed in particular by its Support management (IS Department, HR Department, etc.) must:
This group, which provides a variety of services to public bodies, had developed various digital initiatives, but without following an overall plan.
Following a business function diagnosis phase identifying those consistency and performance aspects requiring improvement, a new, unified vision was established. As a result, both the human resources and IS architecture saw changes to the way they were organized, so as to bring them into line with these new objectives.